Limited Lifetime Warranty
Lifetime: Entire product against manufacturing defects (i.e. a flaw in the product design, materials, or workmanship that causes the product to no longer function)
Normal wear and tear.
In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.
To Report Shipping Damage:
Returns and Exchanges
Many of our products are custom made and designed to fit your windows and your home. We do not usually accept returns or exchanges for custom items. In the event the customer is not satisfied with the product for any reason not covered under our limited lifetime warranty, we will do everything we can to satisfy the customer or rectify the situation.
Mistakes and Mis-measures
In the event a product was improperly measured for by the consumer, installer or professional measuring service or entered the order incorrectly, please contact customer service to see if we can alter your product or have it remade at a discounted rate.
Please note that in the case of remade items, there is a chance of dye lot discrepancies, which Dante Hill cannot be held responsible for.
All of our products that were not mentioned above, do have a restocking fee of 30%. The customer is responsible for all shipping and packaging related costs.
If an exact color match is essential, we recommend ordering free sample swatches of the items you are interested in. Print and monitor colors shown may vary and Dante Hill cannot guarantee the colors shown on monitors and in print to be an exact representation of the true colors of our products.
For this reason, we recommend ordering free sample swatches of the items you are interested in before making your selections.
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